Service Delivery Expert

14 hours ago


Auburn Hills, Michigan, United States Bass Pro Shops Full time

Job Description:

As a Service Specialist at Bass Pro Shops, you will be responsible for managing unit inventory, conducting pre-delivery inspections (PDI), and delivering exceptional customer experiences through orientation and support.

Key Functions:

  • Inventory Management: Ensure accurate tracking and maintenance of product inventory, minimizing losses and maximizing stock levels.
  • PDI: Conduct thorough inspections of units before delivery, identifying any defects or issues that may impact customer satisfaction.
  • Customer Support: Provide expert guidance and support to customers, addressing their queries and resolving any issues promptly and professionally.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to identify and address process inefficiencies.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Benefits:

  • A competitive salary and bonus structure, reflecting your contributions to our organization's success.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities, enabling you to grow and advance within our company.

Others:

We are an equal opportunities employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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