Default Prevention Specialist

3 weeks ago

Pittsburgh, Pennsylvania, United States Kiavi Full time
About the Role

The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As a Default Prevention Specialist, you will interpret the status of a loan and mitigate the risk of it becoming delinquent by proactively reaching out to our customers to determine what can be done to facilitate the satisfaction of the loan, ensuring that both Kiavi and the borrower win.

Responsibilities
  • Proactively reaching out to a pipeline of borrowers in order to avoid loans from going into default
  • Collaborating with servicing teams to identify borrowers who are at risk of default and determine the best approach
  • Working with compliance team to develop new policies and procedures, specifically related to default prevention techniques and strategies
  • Resolving incoming, escalated, and general mortgage loan inquiries and requests from customers
  • Processing mortgage payoffs and verifications
  • Documenting all customer interaction in Kiavi's system of record
Qualifications
  • Bachelor's degree
  • Minimum 1 year of mortgage-related collection, customer service, or sales experience
  • Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved
  • Build relationships and work closely in a team environment
  • Ability to understand customer issues and own any issue through resolution
  • Possess broad knowledge of real estate transaction methods
  • Leadership/team-lead experience preferred
  • Project management experience preferred
  • Experience with Excel or spreadsheet equivalent knowledge, Microsoft Office
  • Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred
  • Bilingual Spanish speaker preferred
About Kiavi

Kiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Formerly known as LendingHome, we're committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company's Most Innovative Companies, and many more.

We take a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $48,000 to $64,000 + variable bonus + benefits.

Benefits and Perks
  • Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
  • Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents.
  • Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
  • Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $75 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
  • Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
  • Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
  • 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $4,000 (whichever is less). All employer contributions are immediately vested.
  • Product Ownership: All employees think like an owner because all employees play a critical role in making our business great. Many roles are eligible for stock option grants.

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