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Healthcare Solutions Implementation Expert
2 months ago
Position Overview:
As a Healthcare Solutions Implementation Expert, you will be essential in ensuring the effective rollout of our innovative solutions to our esteemed clients.
Your role will involve close collaboration with our clients and stakeholders to grasp their specific needs and objectives, subsequently translating those insights into successful implementation strategies.
Your outstanding communication, configuration, and analytical skills will be critical in guaranteeing smooth integration and peak performance of our solutions.
Key Responsibilities:
Configuration and Deployment:
Implement configuration adjustments for process tools tailored to client specifications and project schedules.
Testing:
Perform comprehensive testing of deployed configurations to verify accuracy, functionality, and adherence to client requirements.
Ticket Management:
Employ JIRA or comparable ticketing systems to oversee implementation tasks, prioritize responsibilities, and relay progress to Account Executives and pertinent stakeholders.
Communication:
Sustain regular communication with account executives to provide updates on implementation status, address any concerns, and escalate issues as needed.
Collaboration:
Work alongside cross-functional teams, including development, quality assurance, and client services, to resolve issues, identify solutions, and enhance processes.
Documentation:
Develop and maintain thorough documentation of implemented configurations, processes, and best practices for future reference and knowledge sharing.
Continuous Improvement:
Actively seek opportunities to refine implementation processes, tools, and methodologies to boost efficiency and effectiveness.
Stakeholder Management:
Cultivate and sustain strong relationships with stakeholders, including clients, Account Executives, and internal teams, to ensure alignment on project objectives, timelines, and expectations.
Qualifications:
Bachelor's degree in computer science, information technology, or a related discipline.
Demonstrated experience in software implementation, configuration management, or a similar capacity.
Strong analytical and problem-solving abilities with meticulous attention to detail.
Proficiency in utilizing JIRA or similar project management and ticketing tools.
Exceptional written and verbal communication skills, capable of conveying technical information to non-technical stakeholders effectively.
Ability to operate independently and collaboratively in a fast-paced, dynamic environment.
Certifications in relevant areas such as SAFe CSM and PO certifications are advantageous but not mandatory.
We provide a competitive total rewards package, ongoing education & training, and significant potential within a growing global organization.
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