Property Tax Collector

1 week ago

Houston, Texas, United States Eco-Life Employment Group Full time
Job Description

The Property Tax Customer Service Representative serves as a key point of contact for customers, providing delinquent balance information and responding to inquiries regarding payment instructions and exemption details. This role involves interfacing with clients and other Harris County divisions, such as the Tax Office and the County Attorney's Office, to address customer concerns and resolve delinquent balances.

Duties and Responsibilities:

  • Receives and makes calls to customers to collect delinquent property taxes, researching property owner contact information as needed.
  • Reviews tax statement collection notices and performs quality control tasks.
  • Maintains operational standards and production objectives by meeting or exceeding qualitative and quantitative targets to enhance customer satisfaction.
  • Tracks correspondence sent, received, or requiring further action in the case management system.
  • Performs other duties as assigned.

Requirements:

  • Good verbal and written communication skills, including the ability to speak clearly and correctly and listen effectively.
  • Knowledge of basic math.
  • Strong customer service skills.
  • Good customer de-escalation and negotiation skills with the ability to handle calls in a tactful, fast, courteous, and efficient manner.
  • Good analytical, organization, and multi-tasking skills.
  • Must possess keyboarding skills of 30 wpm and 10-key touch.
  • Ability to work in a team environment and be open to change.
  • Ability to establish and maintain effective interpersonal skills and working relationships with others.
  • Must be able to maintain confidentiality.
  • Working knowledge of personal computers and related software, including Microsoft Office.
  • Knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports.
  • Ability to set and maintain goals.

Physical Demands:

The position primarily requires sitting in an office environment, with occasional standing and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight), may be required. Includes repetitive motions requiring dexterity, such as for keyboarding, that may include the wrists, hands, and/or fingers.

Required Education/Experience:

High School diploma or equivalent required from an accredited institution. Minimum one (1) year of relevant customer service experience and six (6) months' relevant call center and/or collections experience required.

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