Customer Experience Coordinator

5 days ago


Colorado Springs, Colorado, United States HYATT Hotels Full time
About the Role
The Assistant Front Office Manager is a critical member of the Front Office team at Cheyenne Mountain Resort. This position requires a highly organized and detail-oriented individual who can effectively manage cash control, supervise staff, and deliver exceptional guest experiences.

Key Responsibilities
  • Oversight of Front Office staff, including scheduling and performance management.
  • Implementation of cash control procedures to prevent losses.
  • Development of strategies to enhance guest satisfaction and loyalty.

Requirements
  • Minimum of one year of previous front office supervisory experience.
  • Strong analytical and problem-solving skills.
  • Ability to work a flexible schedule, including evenings and weekends.

Our Benefits
  • Competitive salary range.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Colleague discounted room rates and complimentary stays.
  • Paid time off and floating holidays.


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