Logistics Support Associate: Ensuring Customer Satisfaction
1 day ago
About the Role
As a Delivery Station Customer Service Associate at Amazon Services LLC, you will play a vital role in ensuring that our customers receive their packages on time and with excellent service. Your primary responsibility will be to provide real-time, hands-on support to customers visiting our delivery stations, addressing any issues or concerns they may have regarding their packages.
A Day in the Life
You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you will interact with our warehouse team, delivery partners, and customers when needed. This includes informing delivery partners about rescheduled deliveries and resolving delivery issues promptly to ensure our customers have a great experience every time.
Key Responsibilities
- Communicate with customers directly, both in-person and via phone/email
- Prioritize customer needs empathetically and effectively
- Uphold company values by respecting every customer interaction
- Resolve issues and set expectations clearly with customers
- Respond accurately and concisely to customer inquiries
- Approach problems logically and make effective decisions on behalf of the customer
Required Skills and Qualifications
To succeed in this role, you should possess:
- High School diploma or equivalent
- Previous experience in customer-facing roles
- Effective prioritization skills for efficient work management
- Familiarity with Windows Operating Systems and Microsoft Outlook
- Multitasking abilities with multiple web browsers and instant messaging tools
About the Team
Our mission is to provide exceptional customer experiences, and we strive to reduce customer effort in every way possible. We aim to deliver expert insights into complex customer issues through self-service channels and continuous process improvement. If you're passionate about delivering outstanding customer service, we encourage you to apply.
Estimated Salary Range
$45,000 - $65,000 per annum, depending on location and experience. Compensation also includes benefits such as health insurance, retirement plans, and paid time off.
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