Academic Program Specialist

6 days ago


Hyattsville, Maryland, United States The University of Maryland Global Campus Full time
Job Summary

We are seeking an Academic Program Specialist to provide world-class customer service support through activities related to incoming transcript processing. The successful candidate will be responsible for processing received transcripts and other student documents in a confidential manner, verifying and entering student information, and accurately scanning and linking transcripts to student records.

Key Responsibilities
  • Process incoming transcripts and student documents in a timely and accurate manner
  • Verify and enter student information into the student information system (SIS)
  • Accurately scan and link transcripts to student records
  • Review onscreen transcripts, verification, and digital filing related to student records
  • Assist with document scanning and data entry as necessary
  • Provide Tier I and II support related to transcript inquiries
  • Sort and process incoming mail in accordance with business processes
Requirements
  • Associate degree
  • Three years of experience with document processing or other clerical work
  • One year of experience with a student record system, data entry, and document scanning
  • Some experience with document imaging systems
Preferred Qualifications
  • Bachelor's degree
  • Two years of experience working with confidential documents
  • Understanding of FERPA and FERPA policies
Benefits
  • Generous time off, including 11 days of paid vacation, 15 days of sick leave, and 15 paid holidays
  • Comprehensive health coverage, including medical, vision, dental, and prescription plans
  • Insurance options, including term life insurance, accidental death and dismemberment insurance, and long-term disability insurance
  • Retirement stipend and supplemental retirement plans
  • Tuition remission at UMGC or University of Maryland College Park


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