Director of Voice Engineering

2 days ago


Raleigh, North Carolina, United States Bandwidth Inc. Full time
Job Summary

The Director of Voice Engineering will lead a team of VoIP Engineers embedded in delivery teams, fostering a culture of collaboration, innovation, and technical excellence. This role will collaborate with other teams, including product, operations, technology, and software development, on new product development. The Director will stay up-to-date on the latest carrier voice technologies, attending technical conferences and industry meetings. They will set and enforce the standard of quality for voice engineering, assist with escalations from the NOC on complex VoIP Engineering issues, and negotiate purchase agreements and support contracts with equipment vendors.

Responsibilities
  • Manage a team of VoIP Engineers embedded in delivery teams
  • Foster a culture of collaboration, innovation, and technical excellence
  • Collaborate with other teams on new product development
  • Stay up-to-date on the latest carrier voice technologies
  • Set and enforce the standard of quality for voice engineering
  • Assist with escalations from the NOC on complex VoIP Engineering issues
  • Negotiate purchase agreements and support contracts with equipment vendors

Requirements
  • Previous experience as a voice engineer in a carrier or large enterprise network
  • 5 years of experience managing an engineering team
  • Experience with carrier voice equipment such as Ribbon, Audiocodes, Metaswitch, or others
  • Advanced to expert level knowledge of SIP, RTP, and other common VoIP protocols

Bonus Points
  • Experience working with incumbents in markets other than US/Canada
  • Experience with SIGTRAN/SS7

Whole Person Promise
At Bandwidth, we're proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.


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