Service Department Manager

4 weeks ago


Marion, North Carolina, United States Camping World Holdings, Inc. Full time
Job Description: As a Service Department Manager, you will be responsible for leading our Service Center team in delivering exceptional customer satisfaction and profitability. This is a full-time position offering a competitive salary of $140,000-$200,000 per year, depending on experience, plus benefits including 401(k), medical, dental, vision, and more.

About Us: Camping World Holdings, Inc. is a leading retailer of recreational vehicles, outdoor gear, and accessories. Our goal is to provide an exceptional customer experience while building long-term relationships with our customers.

Key Responsibilities:
  • Lead the Service Center team in delivering exceptional customer satisfaction and profitability.
  • Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
  • Manage a high-volume Service Center with a focus on customer satisfaction and profitability.
Requirements:
  • 5+ years of experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry.
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.).
  • Intermediate or better skills in MS Office (Word, Excel, Outlook).
Benefits:
  • Competitive salary: $140,000-$200,000 per year.
  • 401(k) plan.
  • Medical, dental, vision, and more.
  • Good Sam Roadside Assistance.
  • Tuition Reimbursement.
  • On-the-job training opportunities.


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