Banking Center Director
3 weeks ago
As a Banking Center Manager at The Cape Cod Five Cents Savings Bank, you will be responsible for leading a team of professionals in providing exceptional customer service and financial guidance to customers. Your leadership skills will be essential in instilling a positive sales environment, communicating productivity and performance standards, and ensuring effective communication to staff and implementation of all policies and procedures.
Key Responsibilities- Leadership and Staff Supervision
- Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
- Clearly communicates productivity and performance standards to all branch personnel.
- Ensures effective communication to staff and implementation of all policies and procedures.
- Plays a positive role in the development and growth of staff.
- Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
- Interviews and selects candidates for employment.
- Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
- Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
- Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
- Develops staff in role of trusted financial advisor.
- Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers.
- Resolves complex internal and external issues in a timely manner.
- Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
- Focuses on developing commercial and retail prospects and building on existing customer relationships.
- Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
- Participates in civic and community organizations that benefit the local communities.
- Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
- Ensures satisfactory audit results through compliance with established policies and procedures.
- Identifies areas for improved workflow efficiencies.
- Maintains proper Banking Center security.
- Responsible for the day-to-day appearance and maintenance of the Banking Center.
- Participates in establishing and managing the Banking Center budget.
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Banking Center Director
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Nantucket, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeJob SummaryThe Banking Center Manager at The Cape Cod Five Cents Savings Bank is responsible for leading a team of professionals in providing exceptional customer service, business development, and community relations. This role requires strong leadership and management skills, as well as the ability to analyze and interpret business data.Key...
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Banking Center Director
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Nantucket, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeJob SummaryThe Banking Center Manager is a key leadership role at The Cape Cod Five Cents Savings Bank, responsible for leading a team of professionals to deliver exceptional customer service, drive business growth, and foster strong community relationships. This role requires a unique blend of leadership, business acumen, and technical skills to succeed in...
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Nantucket, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeThe Banking Center Manager is a key leadership role at The Cape Cod Five Cents Savings Bank. This position is responsible for leading a team of banking professionals to deliver exceptional customer service, drive business growth, and foster strong community relationships. The ideal candidate will have a strong background in retail banking, excellent...
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