Shift Leader

1 week ago


Ranson, United States Dunkin Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will be responsible for leading a team of crew members to deliver exceptional customer service and achieve sales goals.

Key Responsibilities
  • Team Leadership: Coach and motivate crew members to execute operational standards and deliver a great guest experience.
  • Operational Excellence: Maintain a guest-first culture, resolve guest issues, and ensure brand standards are executed.
  • Profitability: Drive sales goals, manage cash, and ensure all products are prepared according to brand standards.
Requirements
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • High School diploma or equivalent, preferred
Competencies
  • Guest Focus: Understand and exceed guest expectations, needs, and requirements.
  • Passion for Results: Set and maintain high standards for self and others, acts as a role model.
  • Problem Solving and Decision Making: Identify and resolve issues and problems.
  • Interpersonal Relationships & Influence: Develop and maintain relationships with team members.

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