Customer Service Representative
3 days ago
**About The Colwell Law Group**
We are a dynamic and growing law firm seeking a skilled Customer Service Representative to join our team. As a key member of our intake process, you will be responsible for handling incoming inquiries, gathering client information, and facilitating appointments with our lawyers.
**Responsibilities**
- Respond to inbound inquiries (calls, emails, web forms) promptly and professionally
- Collect essential client information and accurately enter it into our CRM system
- Pre-screen potential clients to determine if their legal needs align with our practice areas and jurisdictions
- Schedule consultations based on client needs and availability
**Requirements**
- Proven experience in a sales, customer service, or client intake role, preferably within a legal setting
- Familiarity with legal services, terminology, or prior experience working in a law firm is a plus
- Proficient in CRM software, case management systems, and Microsoft Office Suite
- Ability to handle sensitive and confidential information with discretion
**Benefits**
- $25 hourly wage
- 401(k) retirement plan with a 4% matching contribution
- Medical coverage with a national network and the firm pays for 75% of the Employee cost
- Company paid $50,000 Life Insurance Policy
- Dental, vision/Rx, pet, Aflac, and life insurance policy options
- 10 days of vacation, 7 days of personal, and 8 paid holidays
**Job Type**
This is a full-time position, primarily in an office environment with frequent court appearances. Regular travel to local courthouses and client meetings may be required.
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