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Department Manager
2 months ago
We are seeking a highly skilled Department Manager - Creative Experience to lead our store operations and deliver an exceptional customer experience. As a key member of our team, you will be responsible for managing the front-end operations, leading omnichannel processes, and maintaining store recovery standards.
Key Responsibilities- Lead Store Operations: Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Manage Front-End Operations: Ensure all front-end policies and procedures are followed, achieve your KPIs, and manage your team to achieve their role KPIs.
- Plan and Execute Events: Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead Omnichannel Processes: Lead the omnichannel processes to deliver a seamless customer experience.
- Manage Shrink and Safety Programs: Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
- Assist with Cash Reconciliation and Inventory Processes: Assist with cash reconciliation and bank deposits, and assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Train and Develop Team Members: Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results, participate in the performance management process, and support Talent Development of your team.
- Serve as Manager on Duty (MOD): Serve as Manager on Duty (MOD) and interact with customers in an accepting and respectful manner.
- Participate in Truck Unloading and Stocking Processes: Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Retail Management Experience: Retail management experience is preferred.
- Ability to Remain Standing for Long Periods: Ability to remain standing for long periods of time.
- Ability to Move Throughout the Store: Ability to move throughout the store.
- Regular Bending, Lifting, Carrying, Reaching, and Stretching: Regular bending, lifting, carrying, reaching, and stretching.
- Lifting Heavy Boxes and Accessing High Shelves: Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
