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Insurance Agent Representative

2 months ago

Mendota, Illinois, United States Kurt Bruno - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Insurance Agent Representative to join our team at Kurt Bruno - State Farm Agent. As an Insurance Agent Representative, you will play a critical role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to understand their insurance needs and provide personalized service.
    • Follow up with customers as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide recommendations.
  • Drive Business Growth
    • Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
    • Identify opportunities to upsell and cross-sell insurance products to customers.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Effective Communication Skills
    • Communicate effectively with customers and other team members to ensure seamless service delivery.
  • Problem-Solving Skills
    • Proactively identify and resolve customer issues in a timely and professional manner.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward sales performance.
  • Opportunities for Advancement
    • Grow your career with our agency and take on new challenges and responsibilities.
  • Comprehensive Benefits Package
    • Paid time off (vacation, holidays, and personal/sick days).
    • Health and dental benefits to support your well-being.
  • Training and Development
    • Training for licensing and professional development to enhance your skills and knowledge.