Restaurant Team Lead

3 weeks ago


Idaho Falls, Idaho, United States MOD Pizza Full time
Company Overview
At MOD Pizza, we're committed to making a positive impact on our communities and the lives of our employees. Our restaurants are more than just places to grab a meal - they're vibrant gathering spaces where people can come together and feel welcome.

Salary
We offer a competitive hourly rate of $12.50 per hour, plus an incredible tip share program that allows our shift supervisors to earn almost $4 per hour in tips. This means you'll have the opportunity to earn a higher total income based on your performance and the success of our restaurant.

Job Description
As a Restaurant Team Lead at MOD, you'll be responsible for directing our Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You'll set the example of what it means to serve, create a welcoming atmosphere, and lead by example. Your goal will be to ensure every guest leaves feeling satisfied and eager to return.

Key Responsibilities:
  • Lead by Example: Set the tone for exceptional customer service and embody MOD's values and behaviors.
  • Create a Positive Vibe: Help maintain a MOD vibe that our customers expect, including a clean and welcoming environment.
  • Coach and Develop: Coach shift supervisors to keep energy high and create a positive vibe during shifts.
  • Demonstrate Operational Knowledge: Demonstrate knowledge of operational standards and resources, and train squad members accordingly.


Required Qualifications:
  • Customer Service Experience: Minimum 1 year of experience in customer-facing roles or restaurant leadership.
  • Leadership Skills: Proven ability to successfully lead, coach, train, and motivate front-line employees.
  • Strategic Thinking: Ability to think strategically and act tactically in fast-paced environments.
  • Communication Skills: Strong communication skills and the ability to stay calm and focused in busy situations.


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