Logistics Service Representative

4 days ago


Grand Rapids, Michigan, United States Venture Logistics Full time
Job Summary
A challenging and dynamic role has opened at Venture Logistics as a Logistics Service Representative. Reporting to the Operations Team, this individual will play a key part in maintaining exceptional customer satisfaction by delivering outstanding service across all touchpoints.

About Us
Venture Logistics is a leading provider of logistics services. Our company culture emphasizes teamwork, innovation, and continuous improvement to meet our customers’ needs effectively.

Responsibilities
This position encompasses a range of tasks designed to foster excellent relationships with customers. These include proactively engaging with clients to understand their expectations and preferences, responding promptly to inquiries, resolving issues efficiently, and providing solutions to problems that arise. Additionally, the successful candidate will be responsible for identifying potential service failures and collaborating with the Operations team to address them. Furthermore, they will maintain accurate records of shipments in our Transportation Management System (TMS) and communicate status updates to customers as required. Planning ahead by coordinating closely with the Operations group throughout the day to book freight in advance is also an essential aspect of this role.

Requirements
To succeed in this position, candidates should possess a strong ability to work collaboratively with colleagues and provide top-notch customer service. Excellent communication and problem-solving skills are crucial in this role, as well as basic computer skills. A high school diploma or equivalent is the minimum educational requirement, although a Bachelor's Degree or relevant experience is preferred. Familiarity with Microsoft Office programs such as Word and Excel is desirable but not mandatory.

Benefits
We offer a competitive salary of $55,000 per year, reflecting the demands and responsibilities associated with this role. In addition to a fair compensation package, employees at Venture Logistics enjoy a range of benefits including generous vacation time, paid holidays, medical, dental, vision insurance, and a 401(k) plan with a company match from day one. We prioritize employee growth and development, offering opportunities for career advancement within the company.

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