Operations Manager

6 days ago


Lithia Springs, Georgia, United States Stitch Fix Full time
About Stitch Fix

Stitch Fix is a leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Our mission is to deliver quality service to our Clients while ensuring operational excellence.

About the Role

We are seeking an experienced Operations Manager to lead our Warehouse team. As an Operations Manager, you will be responsible for maintaining a clean and safe work area, directing and developing Supervisors and hourly team members, and inspiring a culture of excellence within the team.

Key Responsibilities
  • Maintain a clean and safe work area by supporting and upholding safety standards throughout the building.
  • Directly manage, inspire, and develop Supervisors and hourly team members to achieve daily departmental goals.
  • Inspire, develop, and support direct reports and their teams to generate our culture while achieving their goals.
  • Connect the team to the building vision and bring focus & intention to delivering on projects and priorities on a departmental, building-wide, and network-level scale.
  • Demonstrate agile leadership by leading through periods of ambiguity and fostering the same mindset within the team.
  • Interview and onboard new leaders to build an exceptional team of bright and kind employees who are motivated by challenge and empower others to do the same.
  • Manage labor planning needs for the team to meet weekly goals through accurate planning.
  • Develop great partnerships by regularly seeking, sharing, and incorporating high-quality feedback to increase impact and drive development for the team.
  • Model and champion innovation by encouraging the team to find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstacles.
  • Review daily performance data and analyze trends and opportunities to make informed decisions and respond to changing operational needs effectively.
Requirements
  • 3+ years of experience leading other people managers of large teams (40-250).
  • 7+ years of people leadership experience.
  • Exceptional people management skills with a focus on developing and inspiring teams.
  • Ability to think holistically and find ways to impact the broader organization.
  • Strong communication and interpersonal skills with the ability to build strong relationships with team members and stakeholders.
  • Proficient in G Suite (Google Sheets, Docs, Slide) and comfortable learning new systems.
  • Four-year degree or equivalent experience.
Why You'll Love Working with Us
  • We are a group of bright, kind people motivated by challenge. We value integrity, innovation, and trust.
  • We cultivate a community of diverse perspectives - all voices are heard and valued.
  • We are an innovative company that leverages our strengths in fashion and tech to disrupt the future of retail.
  • We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
  • We boldly create the future while keeping equity and sustainability at the center of all that we do.
  • We offer comprehensive compensation packages and inclusive health and wellness benefits.

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