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IT Service Technician

2 months ago

Pembroke Pines, Florida, United States CRU LLC Full time
Job Overview

Position: IT Service Technician

Company: CRU LLC

Location: Pembroke Pines, FL, USA

Employment Type: Full-Time

We are looking for skilled IT Service Technicians to enhance our operational framework. The ideal candidate should possess extensive experience in Desktop, Network, and Server IT Support, along with knowledge of Hardware, Software, Firewalls, Routers, and CAT5e cabling. Familiarity with VOIP systems is advantageous.

Key Requirements:

  • Reliable transportation and availability Monday through Friday from 9 AM to 5 PM, with potential for late evenings or weekends for special projects.
  • This role encompasses approximately 40 hours per week, with no part-time options available.
  • Professional attire is mandatory: a company logo shirt (white) will be provided, while candidates must supply black pants, a black belt, and black shoes.

We seek an individual who excels in problem-solving and has a proven history of collaboration within a team setting. The technician must effectively resolve complex computing issues faced by business users. If you possess the necessary experience and enthusiasm, we would like to discuss this opportunity with you.

Responsibilities:

  • Identify, document, and troubleshoot business user computing issues to resolution.
  • Maintain high levels of customer satisfaction.

Candidates should be energetic, focused, and eager to learn new technologies, management practices, and maintenance processes. This position demands dedication, persistence, effective follow-up, and exceptional customer service skills.

Minimum Skills Required:

  • At least 2 years of relevant experience.
  • Familiarity with current software and technologies.
  • Strong interpersonal skills for effective communication with users and vendors.
  • A passion for teamwork, continuous learning, problem-solving, and outstanding customer service.

Soft Skills:

  • Ability to convey technical information to non-technical individuals.
  • Guide clients through the discovery phase by asking insightful questions.
  • Proactive problem solver while maintaining excellent customer service.
  • Above-average written and verbal communication skills.
  • Strong time management and prioritization abilities.
  • Capability to gather data, compile information, and prepare reports.
  • Exceptional organizational skills and customer service orientation.

Technical Skills Required:

  • Troubleshooting computer software and hardware issues.
  • Installation and configuration of Windows Server 2012 and later.
  • Experience with Exchange 2012 and higher, as well as Office 365 applications.
  • Active Directory configuration and maintenance, including GPO administration.
  • Configuring Outlook for various environments.
  • Installation and configuration of Windows OS in both peer-to-peer and domain settings.
  • Understanding of network infrastructure including switches, routers, and firewalls.
  • Ability to perform OS reloads and data backups.
  • Malware, virus, and spyware removal expertise.
  • Experience with remote desktop connections and VPN setup.
  • Knowledge of wireless protocols and security measures.
  • Understanding of DNS, DHCP, and TCP/IP protocols.

Beneficial Knowledge:

  • Office 365 Cloud Services: configuration, deployment, and maintenance.
  • Enterprise backup solutions, both local and offsite.
  • Virtualization technologies such as VMWare and Hyper-V.
  • MS-SQL experience (2012 and higher).

Candidate Profile:

The successful candidate must be:

  • Professional and articulate.
  • Interpersonally skilled.
  • Technically proficient.
  • Adept at building relationships.
  • Fluent in English (Spanish is a plus).
  • Possess a valid driver's license and proof of insurance.
  • Have reliable transportation.
  • Willing to undergo a background check and drug screening if required.

To be considered for this position, please submit a cover letter and resume.

About CRU LLC:

We are a dedicated IT Support Company.