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Forklift Customer Support Associate

3 weeks ago

Edison, New Jersey, United States C&C Lift Truck, Inc. Full time

C&C Lift Truck, Inc. is looking for a detail-oriented Service Coordinator to join our team in New York, New Jersey, and Pennsylvania. The position offers a competitive salary of $70,000 per year, with opportunities for overtime and benefits including paid holidays, PTO time, and optional medical and dental coverage.

About the Role

This Service Coordinator will be responsible for:

  • Managing overall job progress, ensuring field technicians are diagnosing problems within two hours of arrival at customer locations
  • Scheduling monthly preventive maintenance work to ensure PM completion rate goals are met
  • Monitors technicians' timecards, maintaining accurate records for customer invoicing

Applicants should have a high school diploma or equivalent, proven experience as a dispatcher with a technical background in automotive repair, geographic understanding of the Northeast region, and proficiency in Microsoft Suite.