Patient Access Specialist per diem

4 weeks ago


Paramus, New Jersey, United States HSS Full time

About the Role:

As a Patient Access Specialist at HSS, you will play a vital role in ensuring seamless patient flow and exceptional customer service. This multifaceted position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to patients, visitors, and customers
  • Interview patients and accurately enter and update patient demographics, personal information, and medical history
  • Collect and scan legal IDs, insurance cards, signed consent forms, third-party liability documents, and advance care plans
  • Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage
  • Collect co-payments and out-of-pocket payments
  • Resolve patient checklists and workqueue encounters

Requirements:
  • High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
  • 0-1 years in a healthcare or related customer service field
  • Strong computer skills, with proficiency in office automated tools: email, outlook, and data entry
  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Knowledge of healthcare and health insurance
  • Familiarity with medical terminology

About HSS:

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. We are committed to providing high-quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.

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