Membership Support Specialist

3 weeks ago


Stone Mountain, Georgia, United States YMCA Of Metro Atlanta Full time

The YMCA of Metro Atlanta is a leader in education, wellness, and community-building. We positively impact lives and communities across the state.

We are seeking a Membership Support Specialist to efficiently and effectively carry out the duties and functions of the Member Service area.

Responsibilities:

  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or provide tours to prospective members and program participants.
  • Support and/or is directly involved in the sale of memberships and/or program registrations.
  • Actively develop, educates, and owns the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Implements the YMCA safety protocols related to branch operations.
  • Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
  • Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
  • Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
  • Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
  • Attend all staff meetings and trainings, as required.

Requirements:

  • A working knowledge of computers (MS Word, MS Excel)
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
  • Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public

Estimated Salary: $42,000 - $52,000 per year, depending on experience.



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