Fire Service Technician

1 week ago

Richmond, Virginia, United States Johnson Controls Full time
Fire Service Technician Job Description

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls. As a Fire Service Technician, you will be responsible for installing, maintaining, and repairing fire alarm systems and other related building systems products at customer sites.

Key Responsibilities:
  • Receive service calls from the Service Resource Center and diagnose problems with electronic fire alarm systems and other related building system products.
  • Contact customer representatives to ascertain equipment/system problems and perform service and repairs.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
  • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation.
  • Help to train or mentor others on the service team.
  • Perform other duties as assigned.
Requirements:
  • 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Able to work flexible hours, including weekends, to meet customer requirements.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Able to adhere to, implement, and always follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and an ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
Preferred Qualifications:
  • NICET Level II certification.

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