Healthcare Administrative Specialist
3 weeks ago
About the Role:
The Healthcare Administrative Specialist will provide exceptional customer service to all incoming and outgoing callers. The primary responsibility is to answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievances and appeals, fulfillment requests, and other miscellaneous inquiries.
You will respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring that clients feel supported and valued. Assist customers with billing inquiries, policy changes, and account updates.
Responsibilities:
- Answer and document customer inquiries
- Provide exceptional customer service
- Escalate complex issues to higher-level representatives or supervisors
Requirements:
A minimum of 2 years of customer service experience in a call center environment, 1 year in healthcare administrative experience or related required. Excellent listening skills, excellent verbal and written communication skills, outstanding customer service skills, knowledge of dental terminology and practices, and a working knowledge of Microsoft Office (Excel, Outlook, and Word) are essential.
Estimated Salary: $52,000 - $62,000 per year
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