Customer Experience Manager

6 days ago


Shawnee, Oklahoma, United States H&R Block Full time
Job Description
  • Key Responsibilities:
  • Serving as onsite point of contact for tax office associates and clients
  • Executing and holding all tax office associates accountable to Service Standards execution and client service experience
  • Serving as point of contact for onsite escalated client service concerns
  • Ensuring clients are scheduled properly and conflicts are resolved


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