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Retail Operations Supervisor

2 months ago

Marquand, Missouri, United States Kroger Full time
Job Overview

Gain a comprehensive understanding of all store departments and the responsibilities of management; collaborate in overseeing store performance across various operational and human resource areas. Responsibilities include scheduling, security, maintenance, safety, sanitation, ordering, administration, and human resource-related tasks. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities
  • Support the store manager and team members in delivering an exceptional customer shopping experience while fostering a culture of customer service excellence.
  • Assist the store manager in guiding teams to plan, implement, and execute merchandising and operational strategies.
  • Collaborate with the store manager to develop communication plans based on Associate Insight survey feedback.
  • Work alongside department heads and store associates to identify opportunities for improvement, devise timely solutions, and create actionable plans for implementation.
  • Exemplify and demand the highest standards of customer service while addressing associate and customer concerns.
  • Oversee overall store operations in the absence of the store manager.
  • Achieve or surpass weekly, monthly, and annual sales targets, wage budgets, profit goals, and other key performance indicators.
  • Drive sales by partnering with department managers to optimize sales and profits, minimize shrinkage, and enhance departmental contributions.
  • Assist the store manager in conducting regular financial performance discussions with associates regarding budget development and targeted goals.
  • Analyze and respond to the competitive landscape within the district or division.
  • Demonstrate inclusive leadership and expect similar behavior from associates.
  • Utilize coordinators and other field staff to ensure departmental sales and profit goals are met and that division merchandising plans are executed effectively.
  • Promote and support strong relationships with local community organizations.
  • Assist in fostering productive relationships with union representatives if applicable.
  • Communicate essential information to associates to facilitate their duties effectively.
  • Act as a liaison to store and district managers regarding the effectiveness of merchandising and operational plans.
  • Assist the store manager in staffing efforts, reducing turnover, and enhancing retention.
  • Provide timely feedback on individual and departmental performance to department heads and associates.
  • Assist with daily labor management and supply costs to meet customer service and financial objectives.
  • Ensure compliance with federal, state, and local laws, as well as company policies.
  • Supervise and mentor direct reports, conducting performance reviews and providing constructive feedback.
  • Must be capable of performing the essential functions of the position with or without reasonable accommodation.
Qualifications

Minimum Requirements
  • High school diploma or GED.
  • At least 1 year of experience in a managerial role or equivalent experience.
  • Approval from store manager, district manager, or direct supervisor.
Preferred Qualifications
  • Experience in retail management with a solid understanding of all aspects of store operations.
  • Experience supervising staff.