Bicycle Technician

1 day ago


San Francisco, California, United States Ridepanda Careers Full time
About the Role

We are seeking a skilled Bicycle Mechanic to join our team at Ridepanda Careers. As a key member of our San Francisco hub, you will be responsible for providing exceptional customer service, ensuring seamless delivery of our e-scooters, pedal bikes, and e-bikes to customers across the Bay Area.

Your primary focus will be on greeting and directing customers, providing accurate information about our products and services, and conducting price and feature comparisons to facilitate subscriptions. You will also be responsible for managing returns of merchandise, providing customer feedback to the Hub Operations Manager, and staying up-to-date with new products and services.

Responsibilities:
  • Front of House:
    • Greet and direct customers
    • Provide accurate information about products and services
    • Answer customer questions and conduct price comparisons
    • Manage returns of merchandise
    • Provide customer feedback
    • Stay up-to-date with new products and services
  • Deliveries:
    • Plan and execute optimal delivery routes
    • Respond to customer inquiries and issues
    • Provide excellent customer service during delivery
  • Test Rides:
    • Participate in test ride events
    • Facilitate test rides and answer customer questions
Requirements:
  • Valid driver's license
  • Proven work experience in a retail or similar role
  • Strong communication skills and professionalism
  • Ability to work in fast-paced environments
  • Motivated and energetic individual
  • Strong attention to detail and ability to follow procedures
  • Comfortable learning and adapting to new concepts and tools

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