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Medical Field Technician Lead

2 weeks ago

Maple Grove, Minnesota, United States Becton Dickinson Full time

About Us


Becton Dickinson is a global leader in the medical technology industry. Our mission is to advance the world of health by developing innovative medical technologies and solutions that improve patient outcomes and enhance the quality of life.



Job Summary


The Field Service Engineer will provide on-site support to our customers, including installing and servicing diagnostic instrumentation, providing after-hours phone support, and performing marketing, exhibitions, and clinical trials support.



Duties and Responsibilities



  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
  • Accurately maintain car stock inventory, test equipment, tools, and technical data.
  • Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
  • Maintain expense levels within the established guidelines for field service travel and sites visits.
  • Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
  • Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
  • Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.


Requirements



  • Technical military training
  • Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
  • Prior Field Service Engineer experience
  • Individuals with previous experience solving medical device instruments
  • Proficiency with MS Office applications such as Word and Excel
  • Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable


What We Offer


We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will have the chance to make a meaningful impact in the healthcare industry and work with a talented team of professionals who share your passion for delivering exceptional customer service.