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Sales Associate

2 months ago

Reading, Pennsylvania, United States Fromm Electric Supply Full time
Job Overview

Fromm Electric Supply is seeking a highly skilled Inside Sales Associate to join our team. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Develop and maintain strong relationships with key customer accounts to ensure a positive customer experience.
  • Input customer inquiries and orders accurately into our system to ensure seamless order fulfillment.
  • Record customer interactions in our CRM system and update projects to ensure accurate tracking.
  • Address open customer orders promptly to ensure timely delivery and satisfaction.
  • Document and resolve customer complaints and issues in a professional and timely manner.
  • Investigate and resolve customer claims on invoices to ensure fairness and accuracy.
  • Respond to customer quote requests and manage sales contracts efficiently to drive business growth.
  • Collaborate with Specialists to address customer inquiries and explore new opportunities to drive sales and revenue.
  • Participate in technical support and systems training as necessary to stay up-to-date on industry developments and company processes.
  • Identify and pursue business growth opportunities to drive sales and revenue growth.
Requirements
  • High school diploma or equivalent.
  • 3+ years of sales experience in the electrical industry or similar environment.
  • Valid driver's license with a clean driving record.
  • Strong customer service skills to meet customer expectations.
  • Excellent problem-solving skills using internal and external resources.
  • Ability to manage multiple projects and time effectively.
  • Knowledge of electrical products is a plus.

Fromm Electric Supply offers a competitive compensation package, including medical, dental, vision, 401K match, generous paid time off, life and disability insurance, tuition reimbursement, and more. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply today.