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Guest Care Specialist

1 month ago

Butler, Pennsylvania, United States Monro Muffler Brake Full time
About the Role

The Guest Care Specialist is a key member of our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires.

This is a full-time or part-time hourly position, with opportunities for growth and development through our comprehensive training program and Monro University.

Responsibilities
  • Provide a superior guest experience, answering phone calls, inviting guests into the store, and making them feel welcome during their visit.
  • Successfully complete Monro's training program to execute the Monro selling process.
  • Engage guests, schedule appointments, build trust, understand needs, communicate processes and timelines, and present needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
Requirements
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work days, evenings, weekends, and holidays.
Benefits
  • Health Insurance
  • Dental Insurance
  • 401K Retirement Plan with Company Match
  • Paid vacation
  • Paid Holidays
  • Employee Discounts
  • Career development
Growth Opportunity

At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities.

Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.