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Host

2 months ago

Chicago, Illinois, United States Shaw's - Chicago Full time
Job Description

About the Role:

We are seeking a friendly and attentive Host to join our team at Shaw's - Chicago. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Warmly greet and seat guests in the restaurant
  • Answer telephones, take orders, messages, and reservations
  • Available to work a variety of hours, days, and shifts, including weekends
  • Safely and effectively move chairs, tables, highchairs, and booster seats
  • Safely and effectively use and operate all necessary tools and equipment
  • Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
  • Multitask calmly and effectively
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Essential Functions:

  • Ensure the overall guest experience exceeds expectations and anticipate guests' needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Assist with clearing, cleaning, and resetting tables and maintain restrooms
  • Sell and accurately account for gift cards
  • Answer telephones, take orders, messages, and reservations
  • Use proper phone and voicemail etiquette and guidelines
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Follow all steps of service
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging, and voicemail systems
  • Comply with all safety and sanitation guidelines and procedures
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player
  • Other duties will be assigned as needed