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Medical Equipment Delivery Specialist

2 months ago

Layton, Utah, United States Rotech Inc Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We empower patients to manage their health and treatment at home by delivering high-quality medical products and services through hundreds of locations across 45 states.

Job Summary

We are seeking a dedicated Patient Service Technician to join our team. In this position, you will be responsible for delivering and setting up equipment at the delivery address, educating patients and/or caregivers on the safe use and maintenance of the delivered item, and resolving customer equipment problems under emergency conditions.

Key Responsibilities
  • Deliver and set up equipment at the delivery address
  • Educate patients and/or caregivers on the safe use and maintenance of the delivered item
  • Assist in resolving customer equipment problems under emergency conditions
  • Adhere to company policies and procedures in regards to using personnel protective safety equipment and services
  • Assist with implementation of quality improvement programs to meet company and JCAHO standards
  • Assume on-call responsibilities during non-business hours in accordance with company policy
  • Communicate to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle's safe operations
  • Complete shipping papers when transporting hazardous materials in accordance to Rotech policy and procedures
  • Complete written patient visit reports following setup and follow-up visits per company policy
  • Develop and maintain working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
  • Develop basic reimbursement knowledge, completely document all information
  • Develop technical knowledge, as appropriate, of the HME or respiratory products
  • Maintain assigned company vehicle in a clean and safe working condition
  • Maintain delivery activity database
  • Maintain home oxygen systems in patients' homes per company policy
  • Manage territory to reach service goals and delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state, and local governmental regulations
  • Prepare and maintain written company records to include invoices, work orders, manifests, and logs
  • Process all orders and required paperwork in a timely and accurate manner
  • Report equipment hazards and/or product incidents as required in accordance with company policies
Requirements
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Benefits
  • 401k
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)