Internal Customer Experience Associate

2 days ago


Dallas, Texas, United States McGrath RentCorp Full time

Job Overview: The Customer Care Representative at McGrath RentCorp is responsible for delivering exceptional customer experiences through responsive and effective support. Key responsibilities include responding to customer inquiries, resolving issues, and providing support to ensure customer satisfaction.

About the Team: Our customer-facing team is dedicated to providing top-notch service and support to our customers. As a Customer Care Representative, you will be an integral part of this team, working closely with internal teams to resolve complex customer issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or other channels
  • Resolves customer complaints and issues in a professional and timely manner
  • Collaborate with internal teams to resolve complex customer issues

Requirements: To succeed in this role, you will need excellent communication skills, a strong understanding of customer needs, and the ability to work well under pressure. A minimum salary of $55,000 - $75,000 per year is expected for this position based on industry standards and location.

Our Company Culture: At McGrath RentCorp, we value teamwork, innovation, and customer satisfaction. We offer a dynamic and supportive work environment that encourages professional growth and development.



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