Dunkin' Shift Manager

4 weeks ago


Lakewood, United States Quality Brand Group Full time

Job Summary:

We are seeking a highly motivated and experienced Shift Leader to join our team at Quality Brand Group. As a Shift Leader, you will be responsible for managing the day-to-day operations of our Dunkin' stores, ensuring that our guests receive an exceptional experience.

Key Responsibilities:

  • Manage a positive team environment, promoting a culture of respect and dignity among team members and guests.
  • Oversee the preparation of products according to operational and quality standards, ensuring that our guests receive high-quality food and beverages.
  • Provide leadership, direction, and coaching to crew members, assigning tasks and setting expectations to ensure a smooth and efficient shift.
  • Monitor team performance, ensuring that quality, service, and cleanliness standards are met throughout the shift.
  • Ensure that restaurant standards and marketing initiatives are properly executed during the shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.

Requirements:

  • Must be able to fluently speak and read English.
  • Math and writing skills are essential.
  • Restaurant, retail, or supervisory experience is preferred.
  • Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

About Quality Brand Group:

Quality Brand Group is a multi-store franchisee of Dunkin’ with locations in Arizona, Colorado, Florida, Nevada, and Texas. We take pride in creating an environment with opportunities for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day.


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