Membership Engagement Specialist
3 days ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience to our members, helping them achieve their fitness goals and providing outstanding customer service.
About the Role
This is a full-time position with flexible availability across weekdays, weekends, and holidays to best serve our member community. The ideal candidate will have 1+ years of retail or fitness sales experience and be passionate about helping others. A genuine service mentality and ability to make genuine connections with people are essential for this role.
Responsibilities
* Develop first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
* Help keep our gym clean, well-maintained, and safe for members and guests.
* Deliver an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
* Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
Requirements
* Authentic, sincere, and open-minded; you show up as who you are; you are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.
* Strive to excel, exceed goals, have a can-do attitude, and embrace failure as an opportunity to grow and learn.
* Love to achieve or exceed your goals, and you have a genuine service mentality.
* 1+ years of retail or fitness sales experience. Note: CPR and AED certification required within 60 days of employment.
Benefits
* We offer benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company-paid benefits that are automatically provided at no cost, such as group life and accident insurance.
* There are eligibility requirements for each plan based on your position, hire, and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation
* $16.00 per hour.
* Free Club Membership.
* Employee Assistance Program (EAP).
* Basic Group Life and AD&D Insurance ($10,000).
* 401k Savings and Investment Plan.
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