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HR Generalist
2 months ago
Chicken N Pickle is seeking a highly skilled HR Generalist to join our team as a Field HR Specialist. This role will provide comprehensive HR support and expertise to multiple restaurant locations, ensuring the effective implementation of HR policies and practices that align with business objectives.
Key Responsibilities- Embody Company Values: Demonstrate and promote Chicken N Pickle's core values of Authenticity, Community, Connection, Integrity, and Quality in all interactions with employees, management, and customers.
- Culture of Diversity, Equity, and Inclusion: Foster a culture that values diversity, equity, and inclusion, ensuring all employees feel welcome and supported.
- HR Policy Implementation: Educate newly hired employees on HR policies, internal procedures, and regulations, ensuring a smooth onboarding process.
- Employee Relations: Take appropriate disciplinary action against employees who violate rules and regulations, and address employee grievances in a fair and timely manner.
- Customer Service: Provide exceptional customer service by answering employee, manager, and applicant requests and questions, referring complex and/or sensitive matters to the appropriate staff.
- Field Support: Be actively involved in the restaurants in your region, attending pre-games and being visible on-site to support employees at non-traditional hours and days.
- HR Skill Outs: Complete HR skill outs quarterly, ensuring the team is up-to-date on the latest HR practices and procedures.
- Store-Specific Training: Assign and schedule store-specific HR training, ensuring employees have the necessary skills to perform their jobs effectively.
- Retention and Improvement: Track retention and recommend necessary improvements to ensure a high-performing team.
- HR Newsletter: Assist in creating the monthly HR newsletter, keeping employees informed about company news and updates.
- Compliance: Partner with the compliance team on liability inspections, trainings, and required yearly reporting.
- Policies and Training: Create policies and training documents to alleviate HR mistakes and/or concerns.
- Documentation: Facilitate the appropriate completion and timely submission of human resources documentation.
- Team Member Training: Coordinate twice-a-year all team member training, ensuring employees have the necessary skills to perform their jobs effectively.
- Terminations: Assist with processing of terminations, ensuring a smooth and fair process.
- Performance Reviews: Assist with the preparation of the performance review process, ensuring evaluations are completed in a timely manner and are compliant with HR laws.
- HR Training: Conduct HR training in new and existing restaurants, ensuring employees have the necessary skills to perform their jobs effectively.
- Employee Complaint Investigations: Follow HR guidelines while conducting employee complaint investigations, ensuring a fair and timely process.
- Document Filing: File documents into appropriate employee files, ensuring accurate and up-to-date records.
- COVID-19 Response: Respond to all questions and concerns about COVID-19 or other pandemic situations, ensuring a safe and healthy work environment.
- Employee Requests: Respond to employee requests/questions within 24 hours, ensuring prompt and effective communication.
- Onboarding: Supervise onboarding procedures to ensure I-9s are completed in a timely manner.
- Special Events: Assist with the execution of special events, such as benefits enrollment, employee recognition events, and bereavement gifts.
- Training and Recruiting: Partner with the Training and Recruiting department as needed on training materials or in-person training.
- Team Member Gift Cards: Own the Team Member Gift card process for locations in the region.
- Internal Promotions: Provide support and training to internal promotions, ensuring a smooth transition.
- Key Hire Support: Partner with training on key hire one-on-one support.
- Regional Calls: Complete bi-weekly Regional Director calls and monthly Regional GM and KM calls.
- Surveys: Own and execute all surveys, exit, stay, and yearly.
- HR Experience: Minimum 3-5 years of HR Generalist experience with a track record of continuous improvement and learning.
- Paychex Experience: Experience with Paychex is a plus, but not required.
- Education: Bachelor's Degree in Human Resources Management or related field.
- Knowledge of Employment Laws: Thorough knowledge of employment-related laws and regulations.
- Software Skills: Proficient with Microsoft Office Suite or related software, and proficiency with or the ability to quickly learn the organization's HRIS.
- Human Resource Principles: Working understanding of human resource principles, practices, and procedures.
- Communication Skills: Strong communication and time management abilities, with exceptional detail orientation and follow-through.
- Restaurant Experience: Prior restaurant experience required.
- Public Speaking: Comfortable speaking in front of groups of employees.
- Problem-Solving: Enjoys problem-solving.
- Interpersonal Skills: Strong interpersonal, written, and verbal communication skills.
- Travel: Ability to travel as necessary up to 85%.
- Bilingual: Bilingual - Spanish preferred.
