Customer Service Team Lead

4 days ago


Holland, Ohio, United States Burlington Full time

**Job Overview**

We are seeking a skilled and enthusiastic Retail Store Leadership Position to join our team at Burlington. This role is responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. As the Part-Time Customer Experience Manager, you will ensure a customer-first focus and deliver a consistently great experience to all customers.

**Key Responsibilities:**

  • Model company core values and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

**Requirements and Benefits:*

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage of $12 per hour, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.

The estimated salary for this position is around $24,000-$26,000 per year, depending on the number of working hours.



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