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Retail Operations Associate

1 week ago

Coon Rapids, Minnesota, United States Planet Fitness, Inc. Full time

We are seeking a highly skilled Retail Operations Associate to join our team at Planet Fitness, Inc.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering outstanding customer experiences.

In this role, you will:

  • Provide exceptional customer service through personalized interactions, addressing member concerns, and resolving issues promptly.
  • Foster strong relationships with members, understanding their needs, and providing tailored solutions.
  • Contribute to a positive store atmosphere, promoting a culture of friendliness, inclusivity, and respect.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or in-person, responding to questions and concerns in a professional and courteous manner.
  • Resolve issues efficiently, escalating problems as necessary to ensure timely resolutions.
  • Participate in sales and marketing initiatives, promoting products and services to drive revenue growth.

Benefits:

  • Competitive compensation package, including base pay and incentives.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A supportive team environment, fostering collaboration and mutual respect.