Senior IT Support Professional
3 weeks ago
We deliver cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
Job Summary
We are seeking a Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer support and technical guidance to our North America customers. You will address their inquiries and resolve issues promptly, while collaborating with internal teams to ensure project timelines.
Responsibilities:
- Resolve customer queries and issues efficiently.
- Collaborate with R&D, Services, and Pre-sales teams.
- Manage complex customer accounts and understand hardware and software setups.
- React quickly to major customer issues.
Skills and Qualifications:
- Demonstrated expertise in customer-facing roles and strong IT troubleshooting skills.
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
What We Offer:
- A competitive salary range of $110,000-135,000 USD per annum.
- A dynamic work environment within an international team.
- Opportunities for professional growth and skill development.
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