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Operations Coordinator

1 week ago

Lancaster, California, United States Apria Full time
About Us

Apria Healthcares mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people to meet the needs of our patients.

Job Summary

The Operations Coordinator - Patient Experience Specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. This position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.

Key Responsibilities:
  • Build customer loyalty and retention.
  • Support our Field teams, Operations and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
  • Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
  • Proactively create a better patient experience.
  • Be a champion of the employee experience and drive our unique company culture.
Essential Duties and Responsibilities:
  • Demonstrate professional etiquette and courtesy when interfacing with customers and technicians regarding issues that impact the delivery and ability to effectively route a work order to a technician.
  • Assist patients in solving problems regarding equipment use.
  • Responsible for performing routing and dispatching activities.
  • Rout all same day deliveries according to Logistics policy and procedures.
  • Schedule and organize daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees.
Requirements:
  • High School Diploma or equivalent required.
  • At least three years of logistics-related work experience required.
  • Minimum of three years driving history required.
  • Must be at least 21 years of age or older at the time of hire.