IT Professional

4 weeks ago

Batavia, Illinois, United States LADGOV CORPORATION Full time
Job Title: IT Professional

Job Summary:
LADGOV CORPORATION is seeking an experienced IT Professional to join our team. The ideal candidate will have a strong background in ServiceNow and be able to design and implement solutions to meet the needs of our organization.

Key Responsibilities:

  • Design and implement ServiceNow solutions to meet the needs of our organization.
  • Develop reports and dashboards within ServiceNow.
  • Create Knowledge Articles to document work where appropriate.
  • Perform operational support for system defects as they arise.
  • Perform basic system administration duties with ServiceNow.
  • Work with stakeholders to gather requirements.
  • Provide training to end users for developed applications.
  • Participate in peer code reviews.
  • Address configuration changes to the ServiceNow platform.
  • Extend existing OOB ServiceNow modules to address enhancements requests.
  • Coordinate testing activities using the ServiceNow Test Administration Suite.
  • Triage incoming ServiceNow support issues and attend to the current backlog of open incidents and defects.


Requirements:

  • A minimum of 4 years' experience working with the ServiceNow Platform.
  • Knowledge of ServiceNow's core application modules such as Incident, Problem, Change, Release, Service Catalog, Knowledge, Agile and Self-Service Portal.
  • Understanding of relational database concepts.
  • Competency in modern software development methodologies using JavaScript.
  • ServiceNow Administration Certified highly desirable.