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Lead Coffee Specialist
2 months ago
Senior Barista - Part-Time
Job Summary
As a Senior Barista, your extensive knowledge and enthusiasm for coffee, combined with your expertise in the café environment, ensure that patrons enjoy an exceptional experience. You will provide mentorship and support to fellow baristas, guiding them in understanding our café offerings and exemplifying the standards of outstanding customer service.
Key Responsibilities
- Deliver beverages that surpass customer expectations through engaging interactions, building rapport, and providing swift, friendly service.
- Train and mentor baristas on product recommendations and handcrafted beverages, ensuring they feel confident in their customer interactions.
- Maintain a welcoming atmosphere in the café by ensuring a well-stocked display case, organized merchandise, and friendly interactions.
- Uphold cleanliness and organization within the café, recognizing that a tidy environment enhances the overall customer experience.
- Engage customers through product sampling and ensure adherence to operational standards, safety, and health regulations.
- Safeguard company resources by following established processes and working efficiently to minimize waste.
- Participate in physical activities associated with café operations, including standing for extended periods and operating equipment.
Qualifications
- Comprehend and execute café offerings and operational procedures.
- Assist in training new staff members about café practices.
- Serve as a positive role model, promoting company initiatives.
- Communicate effectively and respectfully with customers and team members.
- Listen to customer needs and respond appropriately.
- Demonstrate the ability to prioritize tasks and manage multiple responsibilities efficiently.
- Exhibit advanced barista skills and knowledge.
Expected Behaviors
- Prioritize customer engagement through genuine conversations aimed at helping them find their ideal products.
- Show enthusiasm for the café offerings and customize beverages to meet customer preferences.
- Exhibit a desire to enhance skills in pairing food and beverages.
- Be patient, attentive, and respectful to all customers.
- Take pride in maintaining a clean and organized café environment.
- Build rapport with customers by actively listening and engaging with them.
- Collaborate respectfully with colleagues and seek assistance when necessary.
- Be open to feedback and coaching from peers.
- Take responsibility for tasks and execute them with precision.
- Act as a mentor and a positive influence within the team.
- Demonstrate respect and kindness towards customers and fellow employees.
