Director of Client Services
6 days ago
At Public Partnerships LLC, we pride ourselves on our commitment to consumer direction and empowerment. Our mission is to help people with disabilities and chronic illnesses live happy, healthy, and independent lives. We believe that our employees share this passion and are dedicated to making a difference in the lives of our participants.
Job Summary:
We are seeking a seasoned Client Services Director to lead our team's efforts in delivering exceptional customer service. The successful candidate will have a proven track record of supervising teams, managing budgets, and ensuring compliance with program requirements. A bachelor's degree or equivalent experience is required, along with 5+ years of progressive customer service experience and 3+ years of supervisory experience.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention.
- Lead cross-functional teams to achieve business objectives and drive results.
- Collaborate with senior leadership to identify areas for process improvement and implement changes.
- Ensure compliance with program requirements, policies, and procedures.
- Foster a culture of excellence, inclusivity, and respect among team members.
What We Offer:
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