IT Support Supervisor

4 weeks ago


Salisbury, Maryland, United States Perdue Farms Full time
Job Title: IT Support Supervisor - Technical Lead

Perdue Farms is a leading food and agriculture company that values trust and innovation. We are seeking an IT Support Supervisor - Technical Lead to join our team.

The successful candidate will be responsible for leading the Service Desk team and performing team leadership duties focused on developing team members, managing day-to-day support tasks, ticket escalations, and ensuring projects are turned over properly before going into production.

The IT Support Supervisor - Technical Lead will serve as an escalation point person for issues that arise and track to resolution through the Problem Management process. They will also be responsible for the Problem Management and Change Management processes.

The ideal candidate will have a strong background in IT, excellent organizational skills, and the ability to independently prioritize multiple problems/initiatives of high complexity. They will also have experience with Change Management and Problem Management, as well as strong communication and documentation skills.

Key Responsibilities:

  • Lead the Service Desk team and perform team leadership duties
  • Manage day-to-day support tasks and ticket escalations
  • Ensure projects are turned over properly before going into production
  • Serve as an escalation point person for issues that arise
  • Track to resolution through the Problem Management process
  • Be responsible for the Problem Management and Change Management processes

Requirements:

  • 2-year college degree in Information Systems or Computer Science, or 4-5 years of relevant experience
  • Minimum 3 years of IT experience in a similar or larger organization
  • Knowledge of customer service practices, support methodologies, and best practices
  • Excellent organizational skills and the ability to independently prioritize multiple problems/initiatives of high complexity
  • Experience with Change Management and Problem Management
  • Strong communication and documentation skills

What We Offer:

  • A competitive salary range of $63,000 - $95,000 per year, based on experience and qualifications
  • Annual bonus available (variable depending on performance)
  • A comprehensive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts, and paid time off

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