Assistant Spa Manager

6 days ago


Phoenixville, United States Hand and Stone Massage and Facial Spa Full time
About the Role

We are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa in Phoenixville, PA. As a key member of our management team, you will be responsible for driving sales performance, coaching and training the front desk and sales team, and contributing to the overall success of our spa.

Key Responsibilities
  • Provide exceptional customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing sales performance by driving key metrics
  • Assist in the recruiting, hiring, onboarding, and training process
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
Requirements
  • Passion for communicating with people and providing excellent service
  • Capability to work flexible hours including nights, weekends, and some holidays
  • Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast-paced, high-volume environment
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution
Compensation Package

We offer a competitive compensation package designed to reward your contributions and drive your success. This includes a base hourly rate ranging from $16-$18, monthly performance bonuses, and an uncapped commission structure. Our top performers typically earn an additional $1-$2 per hour in commission.

Total average earnings for Assistant Managers typically range from $35,000 to $44,000 per year, depending on individual performance.


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