Service Consultant

6 days ago


West Chester, Pennsylvania, United States Murphy Ford Full time
Job Summary: The Service Advisor is responsible for ensuring that customers receive prompt, courteous, and effective service. This includes overseeing service orders and the flow of the drive lane, taking ownership of the customer's experience, and providing concierge support for owner inquiries.

Key Responsibilities:
• Oversee service orders and flow of drive lane
• Ensure customers receive prompt, courteous, and effective service
• Take ownership of customer's experience
• Provide concierge support for owner inquiries
• Ensure daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs

Qualifications:
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision


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