Community Financial Advisor
5 days ago
About the Role
This Relationship Banker role offers a unique opportunity to join our team and contribute to our mission of enriching people, businesses and municipalities across New England.
Key Responsibilities
You will be responsible for:
- Providing exceptional customer service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
- Serving as customers' single point of contact on all UniBank products and services.
- Processing a variety of teller and platform transactions quickly with minimal or no errors according to established bank policies.
- Cross selling products and services and making appropriate referrals to other staff members and departments to ensure customer needs are met.
- Verifying all transactions and proving cash drawer upon completion of assigned shift to ensure compliance with UniBank Standards of Performance Policy.
- Performing security function by opening and closing bank and vault and ensuring overall safety and security of bank grounds.
- Opening new accounts, certificates of deposit, and all other products offered by the bank; answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system.
- Taking consumer loan applications with a focus on cross-selling other bank products and services.
Requirements
To succeed in this role, you will need:
- A high school diploma or equivalent required; Associates Degree preferred.
- Experience with cash handling, customer service, and sales required.
- Previous experience retail banking preferred.
- Strong verbal, written, math, customer service, sales, PC and operational skills.
- Ability to work independently and in a team environment.
About UniBank
We believe in our community and are committed to local service. We are a mutual bank, owned by its customers, dedicated to technology leadership and innovative solutions for affordable housing, community development and independent business.
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