IT Infrastructure Management Specialist
4 weeks ago
Job Summary:
We are seeking an experienced IT Infrastructure Management Specialist to join our team at Belcan. In this role, you will be responsible for performing IT benchmarking pre-assessment visit activities, providing support to senior J6 officials, and collecting, analyzing, and creating final reports.
Key Responsibilities:
- Participate in and record the results of customer interviews, evaluate responses from pre-assessment questionnaires, and develop follow-up questions for visit interviews.
- Provide Benchmarking Assessment visit support, including recording comments and feedback during subject matter expert interviews, collecting observations, and generating an out-briefing presentation.
- Collect, analyze, and create final reports, including observations, recommendations, and alternatives for best practices, and track the status of assigned actions.
- Develop and deliver IT benchmarking standard operating procedures, processes, templates, examples, checklists, tools, and policies for inclusion in a process library.
Requirements:
- Must possess an IT Infrastructure Library (ITIL) version 3 (V3) certification and specific knowledge and experience with the ITIL framework.
- Experience using ServiceNow (SNOW) and IT project management experience using various Microsoft tools.
- Three (3) years of practical industry, government, and/or consulting experience in information technology management.
- Knowledge and experience in managing information technology services and strategies, and proficiency in basic analytical software such as Microsoft Excel, Access, and the Microsoft Office suite.
- Self-starter with a positive team attitude and willingness to learn and constructively provide advice for possible changes/adjustments.
- Must possess IT-III security clearance or have a current National Agency Check with written Inquiries (NACI).
Preferred Qualifications:
- PMP or CSM certifications and previous experience involved with the DLA or DOD.
Belcan is an Equal Opportunity Employer:
We are committed to providing quality staffing solutions that help people, organizations, and communities succeed. If you are interested in this role, please apply via the provided link. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.
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