Assistant General Manager

7 days ago

Sanford, United States Altitude Trampoline Full time

About the Role:

As an Assistant General Manager at Altitude Trampoline, you will play a critical role in ensuring the success of our operations. This position requires a strong leader who can assume General Manager responsibilities in their absence, coach and develop a diverse team, and manage all facets of the operation.

Key Responsibilities:

  • Assume General Manager responsibilities in their absence, ensuring seamless day-to-day operations.
  • Coach and develop a large and diverse team through clear written and verbal communication, fostering a culture of growth and development.
  • Manage all facets of the operation, including regular financial reporting, to ensure the company's financial goals are met.
  • Establish and uphold Altitude standards and expectations, promoting a positive and engaging experience for our guests.
  • Oversee Altitude's defined processes around inventory and reporting responsibilities, ensuring accuracy and efficiency.
  • Oversee labor and spending for the entire facility, within the park's guidelines, to optimize resource allocation.
  • Track all spending and ensure it is accounted for and in accordance with the park's policies, maintaining transparency and accountability.
  • Develop the team by establishing profitability goals and rewarding positive behavior, promoting a culture of excellence.

People Management:

  • Recruit and hire top talent, ensuring a diverse and skilled team.
  • Set and hold expectations of accountability with the team, upholding brand standards and promoting a culture of excellence.
  • Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences.
  • Create a work environment that promotes staff retention levels, fostering a positive and engaging culture.
  • Assure staffing levels meet business needs, while taking into account team member well-being, ensuring a healthy work-life balance.
  • Lead and influence through effective motivation, celebrations, and accountability, promoting a culture of growth and development.
  • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities.

Sales and Marketing:

  • Execute sales and marketing plans in collaboration with the support center team, driving business growth and revenue.
  • Manage the budget and business plan to meet or exceed planned financial performance, making adjustments as necessary to adapt to changing situations.
  • Draft, communicate, track, and hold departments accountable for individual goals, ensuring alignment with company objectives.

Guest Services:

  • Create an on-brand Altitude guest experience through superior operations, ensuring a positive and engaging experience for our guests.
  • Seek out guest feedback and use it for management and hourly team development, promoting a culture of continuous improvement.
  • Maintain a safe and secure facility for all park guests, ensuring a secure and enjoyable experience.

Qualifications and Skills:

  • Leadership experience is a plus, with a proven track record of success in a similar role.
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth.
  • Work days, nights, weekends, and holidays as required, demonstrating flexibility and adaptability.
  • Operate in a fast-paced environment with constant distractions, maintaining a high level of productivity and focus.
  • Lift and carry over 50 pounds regularly, ensuring physical ability to perform job requirements.
  • Achieve budgeted financial results in areas of responsibility, demonstrating financial acumen and business sense.
  • Act as a mentor and lead by strong example, promoting a culture of growth and development.
  • Maintain a professional image, representing the company with integrity and excellence.

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