Sales and Customer Experience Associate
5 days ago
The Sherwin-Williams Company is seeking a skilled Sales and Customer Experience Associate to join our team. This role offers a competitive hourly rate of $20.09 - $26.06, with opportunities for advancement and professional growth.
About the Role
In this role, you will be responsible for delivering exceptional customer experiences through timely and accurate support. You will address customer inquiries, ensure high levels of customer satisfaction, and build positive relationships with customers.
Key Responsibilities
* Address customer inquiries via telephone and email, providing accurate information regarding products and product applications
* Ensure high levels of customer satisfaction through excellent service and effective communication
* Build positive relationships with customers, identifying and addressing their needs
* Intake, process, and verify customer orders to ensure accuracy and compliance
* Maintain knowledge of all products to make informed recommendations and provide excellent customer support
Requirements
* High school diploma or equivalent required; associate degree or higher in Business, Sales, or Marketing preferred
* At least one year of work experience in customer service, retail, or sales
* Ability to lift up to 50 lbs frequently and up to 100 lbs occasionally, with or without reasonable accommodation
Work Environment
This role requires frequent interaction with customers, coworkers, and management. You will work in a fast-paced environment, requiring strong organizational and communication skills.
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