Restaurant Team Member

5 days ago

Salt Lake, Utah, United States Master Concessionair Full time
Dining Staff Associate

We are currently seeking a highly motivated and organized Dining Staff Associate to join our team at Master Concessionair. This role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering exceptional service to our customers.

About the Role:
- Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues in a professional manner
- Maintain a high level of product knowledge, including menu offerings, ingredients, and preparation methods
- Work effectively as part of a team to ensure seamless service delivery
- Perform duties related to cash handling, including processing transactions and managing cash drawers
- Assist with cleaning and maintenance tasks to maintain a clean and safe working environment

Responsibilities:
  • Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answers all guest questions or finds appropriate answers for guests.
  • Bags all purchases for each customer.
  • Performs duties of barista and food preparation as needed.
  • Ability to accurately enter all orders into the point-of-sale system.
  • Maintains display items in a clean and orderly fashion.
  • Offers up-selling opportunities to all guests.
  • Receives payment by cash, credit card or airline voucher.
  • Issues all receipts and change due to customers.
  • Compiles all credit card receipts, airline vouchers, and shift paperwork to turn in at the end of each shift.
  • Adheres to MCA cash handling policy and procedures.
  • Communicates customer refunds and complaints to MOD.
  • Maintains clean and orderly check out areas.
  • Maintains orderly appearance of register area and supplies stocked.
  • Weighs items sold by weight to determine prices.
  • Stocks shelves and other market areas as directed by MOD.
  • Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers' needs.
  • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments.
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc.
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines.
  • Sweeps and mops as needed.
  • Performs other duties and side-work as assigned.

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